Frequently Asked Questions
We are a premium print and creative studio focused on custom vinyl decals, monograms, floor wraps, backdrops, signage, and full event branding. If you want your design to stand out at an event, photoshoot, or business launch, this is where it happens. Everything begins with your idea and ends with a professionally printed, high impact final product.
Whether you have a print-ready file or just a rough idea, we have you covered. Here is the typical process:
Submit Your Vision: You can upload your own design, a screenshot, a sketch, or simply request a custom look.
Design Support: If your artwork isn't print-ready, don't worry. We can rebuild your inspiration into a high-quality file. Complimentary design support is included on all items over $100 (such as floor wraps).
Approval: You will always receive a digital proof to review. Nothing goes to production without your final confirmation, ensuring the design is exactly right before we print.
Our printed floor wrapsare created for smooth, hard indoor surfaces. Concrete, untreated woods, and carpet are not recommended because they affect adhesion and durability. Self-install means you place the wrap yourself, but installation services can be quoted if you prefer us to handle it.
Once you approve your proof, standard production takes 3–7 business days. Shipping time varies based on the method selected at checkout, with standard delivery taking an additional 3–5 days.
Please note: We schedule shipments based on your 'Date Needed.' If you order months in advance, we will hold your items and ship them closer to your event date, ensuring they arrive exactly when you need them—not too late, and not too early.
Once approved, your design enters production. Proof approval is your green light, so respond as soon as you can to stay ahead of schedule.
Yes. We ship nationwide and offer local pickup. Installation is available for select products. For portable items and self install floor wraps, we include guidance for smooth placement.
Any orders placed for shipping in the Memphis area will be delivered via our courier service.
Yes. We can match brand palettes and Pantone codes as closely as possible. Some materials and finishes may have slight natural variations. Expect a very close match, not an identical clone.
Yes. If you have a specific deadline, please let us know immediately. We will review our production schedule and provide the fastest timeline available to help you meet your date.
Absolutely. We offer custom sizing for decals, floor wraps, and vinyl rolls to fit your specific needs. We can accommodate a wide range of dimensions, including large formats like our premium 54in x 100ft rolls.
Returning customers gain access to rewards, discounts, and exclusive offers through our CXM Rewards loyalty program. Frequent ordering unlocks more benefits. It is our way of showing appreciation to loyal clients.
You can cancel at no cost prior to the start of production. Once printing begins, the order cannot be canceled without a fee.
Reprint Policy: If we cause an error, we reprint it for free. However, if the issue is due to low-resolution artwork, errors in an approved proof, or changes requested after production has finished, you will need to reorder the item at the standard price.
Shipping: While we guarantee our production times, we are not responsible for delays caused by the shipping carrier once the order is in transit.
Place your order directly on the site. Select your product, choose your size, upload your artwork, and include your deadline. You can also contact us with custom requests. Providing clear information helps ensure faster, more accurate production.
Yes. You can bundle floor wraps, decals, backdrops, photoboards, and signage into a coordinated package. We will ensure everything matches for a cohesive branded look.
You receive personalized creative direction and hands on attention from the owner and design team. We are committed to delivering unique, high quality custom work instead of mass produced templates. Every project receives dedicated care from concept to print.